Explore answers to our most frequent questions
Our knowledgeable staff is always happy to help answer any questions too!
Frequently Asked Questions
Booking Appointments
How do I book an appointment for physiotherapy, massage therapy, or other services?
You can book online through our website’s scheduling portal, call us at (613) 257-2264, or visit our clinic in person. Same-day appointments may be available.
Do I need a doctor’s referral for physiotherapy or massage therapy?
No referral is needed for massage therapy. For physiotherapy, some insurance plans may require a referral for coverage—check with your provider.
What’s your cancellation policy?
We require 24 hours notice for cancellations to avoid a fee. Late cancellations or no-shows may incur a charge.
Frequently Asked Questions
Purchasing Products
Can I buy medical equipment or wellness products without an appointment?
Yes! Our retail section is open during clinic hours for walk-ins. You can also order items online from our Shop.
Do you offer financing or insurance coverage for products like braces or mobility aids?
Many products are eligible for insurance reimbursement. We provide detailed receipts for claims. Financing options vary, please see our Financing page.
What if I need help choosing the right product?
Our trained staff can assist you in selecting items like braces, compression stockings, or home care equipment. Just ask!
Frequently Asked Questions
Massage Therapy
What types of massage do you offer?
Our expert team offers a wide range of Massage Therapy techniques and treatments, check our Massage Therapy page for a comprehensive list of our services.
Is massage therapy covered by OHIP or private insurance?
OHIP does not cover massage, but most private plans do. We’ll provide a receipt for reimbursement.
How long are massage sessions?
Sessions typically range from 30 to 90 minutes. Book based on your preference or therapist recommendation.
Frequently Asked Questions
Physiotherapy
What conditions can physiotherapy treat?
Our physiotherapists help with injuries, post-surgery rehab, chronic pain, mobility issues, and more (e.g., back pain, sports injuries, arthritis).
Do you offer direct billing to insurance?
Yes! We directly bill most major insurers. Bring your plan details to your first appointment.
What types of physiotherapy techniques do you use?
Our physiotherapy services encompass a variety of techniques and modalities tailored to meet the unique needs of each individual. Whether you are recovering from a sports injury, seeking relief from chronic pain, or looking to improve your mobility, our team is here to support you on your journey to optimal health. Check our Physiotherapy page for more information.
Frequently Asked Questions
Medical Equipment
Do you rent or sell mobility aids (e.g., wheelchairs, crutches)?
We offer both sales and short-term rentals for equipment like wheelchairs, walkers, knee scooters, and other equipment. Check our rentals and shop pages for more information.
Can you help me set up or adjust my medical equipment at home?
Yes! We provide guidance for equipment like CPAP machines, braces, or home safety aids. Contact us for support.
What brands of medical equipment do you carry?
We stock trusted brands like Pride Mobility, Motion Concepts, Blake Medical, DLCANA, Joerns and more! Ask us about specific products or visit our Vendors page for more information.
Frequently Asked Questions
General Questions
Are your services covered by OHIP?
Most of our services (e.g., physio, massage) are not OHIP-covered but are eligible for private insurance. Exceptions may apply for certain post-hospitalization programs.
Where are you located?
Our clinic is at 205 Franktown Rd, Carleton Place, ON, with parking/public transit access. Hours: Mon–Fri 8am–5pm
Still have questions? We have answers.
Our friendly staff will be happy to assist you in scheduling an appointment and answering any questions you may have.