If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 15 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. Proof of purchase will be required before processing a valid return.

Returns must first be approved by phone or email. To request a return please email info@houlehealthcare.ca or call (613)257-2264 outlining the reason for return(s). Please wait for confirmation before returning your product or it may result in an automatic declined return. We reserve the right to decline any returns based on the following criteria.
• Returned items must have no visible sign of wear or use
• Returned items must be in original product packaging in resalable condition*
• Discounted items are final sale and cannot be returned or exchanged
• No returns for products purchased through ADP (Accessible Devices Program)
• No returns for products purchased with third party financial assistance
*Resalable condition is identified by good or new condition under the Houle SOPs

Houle Healthcare is not responsible for the cost of shipping on returned items. If you wish to ship a return to us you must pay for your select shipping method, and you will not be reimbursed.

There will be a 25% restocking fee on special order items or regular stock items over $1000

Houle Healthcare is not responsible for manufacturer warranties. Each manufacturer decides the level of coverage for warranties directly affecting their products. To seek a replacement or repair due to defective product please call or email Houle Healthcare so that we may assist you to the best of our abilities. To request warranty assistance please email info@houlehealthcare.ca or call (613)257-2264.